How to Measure Anything Workbook

How to Measure Anything Workbook
Author: Douglas W. Hubbard
Publsiher: John Wiley & Sons
Total Pages: 160
Release: 2014-02-26
ISBN 10: 111886039X
ISBN 13: 9781118860397
Language: EN, FR, DE, ES & NL

How to Measure Anything Workbook Book Review:

The invaluable companion to the new edition of the bestselling How to Measure Anything This companion workbook to the new edition of the insightful and eloquent How to Measure Anything walks readers through sample problems and exercises in which they can master and apply the methods discussed in the book. The book explains practical methods for measuring a variety of intangibles, including approaches to measuring customer satisfaction, organizational flexibility, technology risk, technology ROI, and other problems in business, government, and not-for-profits. Companion to the revision of the bestselling How to Measure Anything Provides chapter-by-chapter exercises Written by industry leader Douglas Hubbard Written by recognized expert Douglas Hubbard—creator of Applied Information Economics—How to Measure Anything Workbook illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.

How to Measure Anything in Cybersecurity Risk

How to Measure Anything in Cybersecurity Risk
Author: Douglas W. Hubbard,Richard Seiersen
Publsiher: John Wiley & Sons
Total Pages: 304
Release: 2016-07-25
ISBN 10: 1119085292
ISBN 13: 9781119085294
Language: EN, FR, DE, ES & NL

How to Measure Anything in Cybersecurity Risk Book Review:

A ground shaking exposé on the failure of popular cyber risk management methods How to Measure Anything in Cybersecurity Risk exposes the shortcomings of current "risk management" practices, and offers a series of improvement techniques that help you fill the holes and ramp up security. In his bestselling book How to Measure Anything, author Douglas W. Hubbard opened the business world's eyes to the critical need for better measurement. This book expands upon that premise and draws from The Failure of Risk Management to sound the alarm in the cybersecurity realm. Some of the field's premier risk management approaches actually create more risk than they mitigate, and questionable methods have been duplicated across industries and embedded in the products accepted as gospel. This book sheds light on these blatant risks, and provides alternate techniques that can help improve your current situation. You'll also learn which approaches are too risky to save, and are actually more damaging than a total lack of any security. Dangerous risk management methods abound; there is no industry more critically in need of solutions than cybersecurity. This book provides solutions where they exist, and advises when to change tracks entirely. Discover the shortcomings of cybersecurity's "best practices" Learn which risk management approaches actually create risk Improve your current practices with practical alterations Learn which methods are beyond saving, and worse than doing nothing Insightful and enlightening, this book will inspire a closer examination of your company's own risk management practices in the context of cybersecurity. The end goal is airtight data protection, so finding cracks in the vault is a positive thing—as long as you get there before the bad guys do. How to Measure Anything in Cybersecurity Risk is your guide to more robust protection through better quantitative processes, approaches, and techniques.

How to Measure Anything

How to Measure Anything
Author: Douglas W. Hubbard
Publsiher: John Wiley & Sons
Total Pages: 432
Release: 2014-03-17
ISBN 10: 1118539273
ISBN 13: 9781118539279
Language: EN, FR, DE, ES & NL

How to Measure Anything Book Review:

Now updated with new measurement methods and new examples, How to Measure Anything shows managers how to inform themselves in order to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business, government agency or other organization that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. Adds new measurement methods, showing how they can be applied to a variety of areas such as risk management and customer satisfaction Simplifies overall content while still making the more technical applications available to those readers who want to dig deeper Continues to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement methods Shows the common reasoning for calling something immeasurable, and sets out to correct those ideas Offers practical methods for measuring a variety of "intangibles" Provides an online database (www.howtomeasureanything.com) of downloadable, practical examples worked out in detailed spreadsheets Written by recognized expert Douglas Hubbard—creator of Applied Information Economics—How to Measure Anything, Third Edition illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.

The Failure of Risk Management

The Failure of Risk Management
Author: Douglas W. Hubbard
Publsiher: John Wiley & Sons
Total Pages: 281
Release: 2009-04-27
ISBN 10: 0470387955
ISBN 13: 9780470387955
Language: EN, FR, DE, ES & NL

The Failure of Risk Management Book Review:

This book "takes a close look at misused and misapplied basic analysis methods and shows how some of the most popular "risk management" methods are no better than astrology! Using examples from the 2008 credit crisis, natural disasters, outsourcing to China, engineering disasters, and more, Hubbard reveals critical flaws in risk management methods–and shows how all of these problems can be fixed. The solutions involve combinations of scientifically proven and frequently used methods from nuclear power, exploratory oil, and other areas of business and government. Finally, Hubbard explains how new forms of collaboration across all industries and government can improve risk management in every field." - product description.

How to Measure Anything

How to Measure Anything
Author: Douglas W. Hubbard
Publsiher: John Wiley & Sons
Total Pages: 432
Release: 2014-02-24
ISBN 10: 1118836448
ISBN 13: 9781118836446
Language: EN, FR, DE, ES & NL

How to Measure Anything Book Review:

Now updated with new measurement methods and new examples, How to Measure Anything shows managers how to inform themselves in order to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business, government agency or other organization that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. Adds new measurement methods, showing how they can be applied to a variety of areas such as risk management and customer satisfaction Simplifies overall content while still making the more technical applications available to those readers who want to dig deeper Continues to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement methods Shows the common reasoning for calling something immeasurable, and sets out to correct those ideas Offers practical methods for measuring a variety of "intangibles" Provides an online database (www.howtomeasureanything.com) of downloadable, practical examples worked out in detailed spreadsheets Written by recognized expert Douglas Hubbard—creator of Applied Information Economics—How to Measure Anything, Third Edition illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.

How to Measure Anything Workbook

How to Measure Anything Workbook
Author: Douglas W. Hubbard
Publsiher: John Wiley & Sons
Total Pages: 160
Release: 2014-03-17
ISBN 10: 1118752368
ISBN 13: 9781118752364
Language: EN, FR, DE, ES & NL

How to Measure Anything Workbook Book Review:

The invaluable companion to the new edition of the bestselling How to Measure Anything This companion workbook to the new edition of the insightful and eloquent How to Measure Anything walks readers through sample problems and exercises in which they can master and apply the methods discussed in the book. The book explains practical methods for measuring a variety of intangibles, including approaches to measuring customer satisfaction, organizational flexibility, technology risk, technology ROI, and other problems in business, government, and not-for-profits. Companion to the revision of the bestselling How to Measure Anything Provides chapter-by-chapter exercises Written by industry leader Douglas Hubbard Written by recognized expert Douglas Hubbard—creator of Applied Information Economics—How to Measure Anything Workbook illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.

Measure What Matters

Measure What Matters
Author: John Doerr
Publsiher: Penguin
Total Pages: 320
Release: 2018-04-24
ISBN 10: 052553623X
ISBN 13: 9780525536239
Language: EN, FR, DE, ES & NL

Measure What Matters Book Review:

#1 New York Times Bestseller Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth—and how it can help any organization thrive. In the fall of 1999, John Doerr met with the founders of a start-up whom he'd just given $12.5 million, the biggest investment of his career. Larry Page and Sergey Brin had amazing technology, entrepreneurial energy, and sky-high ambitions, but no real business plan. For Google to change the world (or even to survive), Page and Brin had to learn how to make tough choices on priorities while keeping their team on track. They'd have to know when to pull the plug on losing propositions, to fail fast. And they needed timely, relevant data to track their progress—to measure what mattered. Doerr taught them about a proven approach to operating excellence: Objectives and Key Results. He had first discovered OKRs in the 1970s as an engineer at Intel, where the legendary Andy Grove ("the greatest manager of his or any era") drove the best-run company Doerr had ever seen. Later, as a venture capitalist, Doerr shared Grove's brainchild with more than fifty companies. Wherever the process was faithfully practiced, it worked. In this goal-setting system, objectives define what we seek to achieve; key results are how those top-priority goals will be attained with specific, measurable actions within a set time frame. Everyone's goals, from entry level to CEO, are transparent to the entire organization. The benefits are profound. OKRs surface an organization's most important work. They focus effort and foster coordination. They keep employees on track. They link objectives across silos to unify and strengthen the entire company. Along the way, OKRs enhance workplace satisfaction and boost retention. In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that OKRs have spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.

Transforming Performance Measurement

Transforming Performance Measurement
Author: Dean Spitzer
Publsiher: AMACOM
Total Pages: 256
Release: 2007-02-09
ISBN 10: 0814430090
ISBN 13: 9780814430095
Language: EN, FR, DE, ES & NL

Transforming Performance Measurement Book Review:

It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

How Will You Measure Your Life Harvard Business Review Classics

How Will You Measure Your Life   Harvard Business Review Classics
Author: Clayton M. Christensen
Publsiher: Harvard Business Review Press
Total Pages: 64
Release: 2017-01-17
ISBN 10: 1633692574
ISBN 13: 9781633692572
Language: EN, FR, DE, ES & NL

How Will You Measure Your Life Harvard Business Review Classics Book Review:

In the spring of 2010, Harvard Business School’s graduating class asked HBS professor Clay Christensen to address them—but not on how to apply his principles and thinking to their post-HBS careers. The students wanted to know how to apply his wisdom to their personal lives. He shared with them a set of guidelines that have helped him find meaning in his own life, which led to this now-classic article. Although Christensen’s thinking is rooted in his deep religious faith, these are strategies anyone can use. Since 1922, Harvard Business Review has been a leading source of breakthrough ideas in management practice. The Harvard Business Review Classics series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world.

Candide

Candide
Author: Voltaire
Publsiher: Strelbytskyy Multimedia Publishing
Total Pages: 329
Release: 2020-02-17
ISBN 10:
ISBN 13: PKEY:SMP2300000062571
Language: EN, FR, DE, ES & NL

Candide Book Review:

Candide is the most read and published work by Voltaire (the real name is François-Marie Arouet). The characters of the story – Candide, his friend Cunégonde and his mentor Pangloss – go around the world; they are present at the Seven Year’s War, seizure of Azov by Russians, Lisbon earthquake, and even visit a fairy-tale land Eldorado...

Measurement in the Social Sciences

Measurement in the Social Sciences
Author: Richard A.. Zeller,Richard A. Zeller,Zeller,Edward G. Carmines
Publsiher: CUP Archive
Total Pages: 198
Release: 1980-04-30
ISBN 10: 9780521299411
ISBN 13: 0521299411
Language: EN, FR, DE, ES & NL

Measurement in the Social Sciences Book Review:

This textbook is designed to bridge the gap between the theorist and the methodologist by presenting an integrated approach to measurement. By differentiating between random and systematic error, it conveys both statistical techniques and their theoretical underpinnings essential to students of sociology and political science. Rather than developing new technical methods of new theoretical structures, Professors Zeller and Carmines provide thorough explanations of the assumptions, limitations and interpretations of previously established techniques and theories. Written at a level accessible to students of social science with some statistical training, the book does not presume a sophisticated mathematical background. By concentrating on synthesizing the methodological and theoretical realms, Zeller and Carmines demonstrate why measurement considerations are important to research and how measurement principles can be most effectively applied.

Bandit Algorithms

Bandit Algorithms
Author: Tor Lattimore,Csaba Szepesvári
Publsiher: Cambridge University Press
Total Pages: 536
Release: 2020-07-16
ISBN 10: 1108486827
ISBN 13: 9781108486828
Language: EN, FR, DE, ES & NL

Bandit Algorithms Book Review:

A comprehensive and rigorous introduction for graduate students and researchers, with applications in sequential decision-making problems.

The Mismeasure of Man Revised and Expanded

The Mismeasure of Man  Revised and Expanded
Author: Stephen Jay Gould
Publsiher: W. W. Norton & Company
Total Pages: 448
Release: 2006-06-17
ISBN 10: 0393340406
ISBN 13: 9780393340402
Language: EN, FR, DE, ES & NL

The Mismeasure of Man Revised and Expanded Book Review:

The definitive refutation to the argument of The Bell Curve. When published in 1981, The Mismeasure of Man was immediately hailed as a masterwork, the ringing answer to those who would classify people, rank them according to their supposed genetic gifts and limits. And yet the idea of innate limits—of biology as destiny—dies hard, as witness the attention devoted to The Bell Curve, whose arguments are here so effectively anticipated and thoroughly undermined by Stephen Jay Gould. In this edition Dr. Gould has written a substantial new introduction telling how and why he wrote the book and tracing the subsequent history of the controversy on innateness right through The Bell Curve. Further, he has added five essays on questions of The Bell Curve in particular and on race, racism, and biological determinism in general. These additions strengthen the book's claim to be, as Leo J. Kamin of Princeton University has said, "a major contribution toward deflating pseudo-biological 'explanations' of our present social woes."

The Power of Habit

The Power of Habit
Author: Charles Duhigg
Publsiher: Doubleday Canada
Total Pages: 304
Release: 2012-02-28
ISBN 10: 0385669755
ISBN 13: 9780385669757
Language: EN, FR, DE, ES & NL

The Power of Habit Book Review:

Groundbreaking new research shows that by grabbing hold of the three-step "loop" all habits form in our brains--cue, routine, reward--we can change them, giving us the power to take control over our lives. "We are what we repeatedly do," said Aristotle. "Excellence, then, is not an act, but a habit." On the most basic level, a habit is a simple neurological loop: there is a cue (my mouth feels gross), a routine (hello, Crest), and a reward (ahhh, minty fresh). Understanding this loop is the key to exercising regularly or becoming more productive at work or tapping into reserves of creativity. Marketers, too, are learning how to exploit these loops to boost sales; CEOs and coaches are using them to change how employees work and athletes compete. As this book shows, tweaking even one habit, as long as it's the right one, can have staggering effects. In The Power of Habit, award-winning New York Times business reporter Charles Duhigg takes readers inside labs where brain scans record habits as they flourish and die; classrooms in which students learn to boost their willpower; and boardrooms where executives dream up products that tug on our deepest habitual urges. Full of compelling narratives that will appeal to fans of Michael Lewis, Jonah Lehrer, and Chip and Dan Heath, The Power of Habit contains an exhilarating argument: our most basic actions are not the product of well-considered decision making, but of habits we often do not realize exist. By harnessing this new science, we can transform our lives.

The Big Book of Conflict Resolution Games Quick Effective Activities to Improve Communication Trust and Collaboration

The Big Book of Conflict Resolution Games  Quick  Effective Activities to Improve Communication  Trust and Collaboration
Author: Mary Scannell
Publsiher: McGraw Hill Professional
Total Pages: 240
Release: 2010-05-28
ISBN 10: 0071743669
ISBN 13: 9780071743662
Language: EN, FR, DE, ES & NL

The Big Book of Conflict Resolution Games Quick Effective Activities to Improve Communication Trust and Collaboration Book Review:

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Measure Integration Real Analysis

Measure  Integration   Real Analysis
Author: Sheldon Axler
Publsiher: Springer Nature
Total Pages: 411
Release: 2019-11-29
ISBN 10: 3030331431
ISBN 13: 9783030331436
Language: EN, FR, DE, ES & NL

Measure Integration Real Analysis Book Review:

This open access textbook welcomes students into the fundamental theory of measure, integration, and real analysis. Focusing on an accessible approach, Axler lays the foundations for further study by promoting a deep understanding of key results. Content is carefully curated to suit a single course, or two-semester sequence of courses, creating a versatile entry point for graduate studies in all areas of pure and applied mathematics. Motivated by a brief review of Riemann integration and its deficiencies, the text begins by immersing students in the concepts of measure and integration. Lebesgue measure and abstract measures are developed together, with each providing key insight into the main ideas of the other approach. Lebesgue integration links into results such as the Lebesgue Differentiation Theorem. The development of products of abstract measures leads to Lebesgue measure on Rn. Chapters on Banach spaces, Lp spaces, and Hilbert spaces showcase major results such as the Hahn–Banach Theorem, Hölder’s Inequality, and the Riesz Representation Theorem. An in-depth study of linear maps on Hilbert spaces culminates in the Spectral Theorem and Singular Value Decomposition for compact operators, with an optional interlude in real and complex measures. Building on the Hilbert space material, a chapter on Fourier analysis provides an invaluable introduction to Fourier series and the Fourier transform. The final chapter offers a taste of probability. Extensively class tested at multiple universities and written by an award-winning mathematical expositor, Measure, Integration & Real Analysis is an ideal resource for students at the start of their journey into graduate mathematics. A prerequisite of elementary undergraduate real analysis is assumed; students and instructors looking to reinforce these ideas will appreciate the electronic Supplement for Measure, Integration & Real Analysis that is freely available online.

Pulse

Pulse
Author: Douglas W. Hubbard
Publsiher: John Wiley & Sons
Total Pages: 208
Release: 2011-04-06
ISBN 10: 9781118063781
ISBN 13: 1118063783
Language: EN, FR, DE, ES & NL

Pulse Book Review:

The ultimate guide to mining the Internet for real-time assessment of trends and data Showing how the Internet can be an incredible tool for businesses and others to measure trends in real time, Pulse describes tools for inexpensive and real time measurement methodologies businesses can start using right away. This timely book also puts this emerging science in perspective and explains how this new measurement instrument will profoundly change decision making in business and government. Shows how the Internet can be used as an incredibly powerful measurement tool Reveals how to mine the Internet to measure and forecast business progress Written by leading expert in business analytics and performance management Pulse reveals how the Internet is evolving into a tool for measuring and forecasting trends in society, the economy, public opinion and even public health and security. It is an absolutely essential book for every business leader to turn a powerful, underutilized tool to its complete potential.

Sally s Baking Addiction

Sally s Baking Addiction
Author: Sally McKenney
Publsiher: Race Point Publishing
Total Pages: 192
Release: 2016-10-11
ISBN 10: 0760353735
ISBN 13: 9780760353738
Language: EN, FR, DE, ES & NL

Sally s Baking Addiction Book Review:

Updated with a brand-new selection of desserts and treats, the fully illustrated Sally's Baking Addiction cookbook offers more than 80 scrumptious recipes for indulging your sweet tooth—featuring a chapter of healthier dessert options, including some vegan and gluten-free recipes. It's no secret that Sally McKenney loves to bake. Her popular blog, Sally's Baking Addiction, has become a trusted source for fellow dessert lovers who are also eager to bake from scratch. Sally's famous recipes include award-winning Salted Caramel Dark Chocolate Cookies, No-Bake Peanut Butter Banana Pie, delectable Dark Chocolate Butterscotch Cupcakes, and yummy Marshmallow Swirl S'mores Fudge. Find tried-and-true sweet recipes for all kinds of delicious: Breads & Muffins Breakfasts Brownies & Bars Cakes, Pies & Crisps Candy & Sweet Snacks Cookies Cupcakes Healthier Choices With tons of simple, easy-to-follow recipes, you get all of the sweet with none of the fuss! Hungry for more? Learn to create even more irresistible sweets with Sally’s Candy Addiction and Sally’s Cookie Addiction.

Data Science for Business

Data Science for Business
Author: Foster Provost,Tom Fawcett
Publsiher: "O'Reilly Media, Inc."
Total Pages: 414
Release: 2013-07-27
ISBN 10: 144937428X
ISBN 13: 9781449374280
Language: EN, FR, DE, ES & NL

Data Science for Business Book Review:

Written by renowned data science experts Foster Provost and Tom Fawcett, Data Science for Business introduces the fundamental principles of data science, and walks you through the "data-analytic thinking" necessary for extracting useful knowledge and business value from the data you collect. This guide also helps you understand the many data-mining techniques in use today. Based on an MBA course Provost has taught at New York University over the past ten years, Data Science for Business provides examples of real-world business problems to illustrate these principles. You’ll not only learn how to improve communication between business stakeholders and data scientists, but also how participate intelligently in your company’s data science projects. You’ll also discover how to think data-analytically, and fully appreciate how data science methods can support business decision-making. Understand how data science fits in your organization—and how you can use it for competitive advantage Treat data as a business asset that requires careful investment if you’re to gain real value Approach business problems data-analytically, using the data-mining process to gather good data in the most appropriate way Learn general concepts for actually extracting knowledge from data Apply data science principles when interviewing data science job candidates

Measuring Regulatory Performance A Practitioner s Guide to Perception Surveys

Measuring Regulatory Performance A Practitioner s Guide to Perception Surveys
Author: OECD
Publsiher: OECD Publishing
Total Pages: 88
Release: 2012-01-16
ISBN 10: 926416717X
ISBN 13: 9789264167179
Language: EN, FR, DE, ES & NL

Measuring Regulatory Performance A Practitioner s Guide to Perception Surveys Book Review:

This guide helps officials use perception surveys for evaluating and communicating progress in regulatory reform. It explains the challenges involved in the design and use of business and citizen perception surveys – and ways to overcome them.