Never Split the Difference

Never Split the Difference
Author: Chris Voss,Tahl Raz
Publsiher: HarperCollins
Total Pages: 288
Release: 2016-05-17
ISBN 10: 0062407813
ISBN 13: 9780062407818
Language: EN, FR, DE, ES & NL

Never Split the Difference Book Review:

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

Never Split the Difference

Never Split the Difference
Author: Chris Voss,Tahl Raz
Publsiher: Random House
Total Pages: 288
Release: 2016-05-19
ISBN 10: 1473535166
ISBN 13: 9781473535169
Language: EN, FR, DE, ES & NL

Never Split the Difference Book Review:

THE HUGE INTERNATIONAL BESTSELLER A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. 'Riveting' Adam Grant 'Stupendous' The Week 'Brilliant' Guardian ____________________________ After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake. Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion. ____________________________ PRAISE FOR NEVER SPLIT THE DIFFERENCE 'My pick for book of the year.' Forbes 'Who better to learn [negotiation] from than Chris Voss, whose skills have saved lives and averted disaster?' Daily Mail 'Filled with insights that apply to everyday negotiations.' Business Insider 'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc. 'A business book you won't be able to put down.' Fortune

Never Split the Difference

Never Split the Difference
Author: Anonim
Publsiher: Unknown
Total Pages: 329
Release: 2018
ISBN 10: 9788828349112
ISBN 13: 8828349115
Language: EN, FR, DE, ES & NL

Never Split the Difference Book Review:

Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss | Conversation Starters The book Never Split The Difference is written by Chris Voss. He is a former international hostage investigator for the Federal Bureau of Investigation. Prior to joining the FBI, Voss was part of the Kansas City police force. He has witnessed crimes after crimes in the city. After this stint, he began his career in the FBI. His job as a hostage negotiator led him to dangerous stituations, face-to-face with armed criminals. He has negotiated with terrorists and bank robbers alike. Because of his excellent negotiation skills, Voss became the lead international kidnapping negotiator of the FBI. What matters most in his career is saving lives and Voss shares how he does it. He shares his experiences and principles in his book Never Split the Difference. In this book, Voss shares nine counterintuitive strategies that an average person can use in his personal and professional life. Retired FBI Special Agent and What Every Body is Saying author Joe Navarro guarantees “[Voss’s] tenchniques work.” Publishers Weekly describes Never Split the Difference “chatty and friendly and packed with helpful resources.” A Brief Look Inside: EVERY GOOD BOOK CONTAINS A WORLD FAR DEEPER than the surface of its pages. The characters and their world come alive, and the characters and its world still live on. Conversation Starters is peppered with questions designed to bring us beneath the surface of the page and invite us into the world that lives on. These questions can be used to.. Create Hours of Conversation: • Foster a deeper understanding of the book • Promote an atmosphere of discussion for groups • Assist in the study of the book, either individually or corporately • Explore unseen realms of the book as never seen before.

What Every BODY is Saying

What Every BODY is Saying
Author: Joe Navarro,Marvin Karlins
Publsiher: Harper Collins
Total Pages: 272
Release: 2009-10-13
ISBN 10: 0061755664
ISBN 13: 9780061755668
Language: EN, FR, DE, ES & NL

What Every BODY is Saying Book Review:

He says that's his best offer. Is it? She says she agrees. Does she? The interview went great—or did it? He said he'd never do it again. But he did. Read this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you. You will discover: The ancient survival instincts that drive body language Why the face is the least likely place to gauge a person's true feelings What thumbs, feet, and eyelids reveal about moods and motives The most powerful behaviors that reveal our confidence and true sentiments Simple nonverbals that instantly establish trust Simple nonverbals that instantly communicate authority Filled with examples from Navarro's professional experience, this definitive book offers a powerful new way to navigate your world.

Summary of Never Split the Difference

Summary of Never Split the Difference
Author: Instaread
Publsiher: Instaread
Total Pages: 44
Release: 2016-08-15
ISBN 10: 1683784529
ISBN 13: 9781683784524
Language: EN, FR, DE, ES & NL

Summary of Never Split the Difference Book Review:

Summary of Never Split the Difference by Chris Voss and Tahl Raz | Includes Analysis Preview: Never Split the Difference by Chris Voss and Tahl Raz is a guide to using hostage negotiation techniques in business and personal negotiations. Modern negotiation strategies taught in business school usually center on classic texts that describe negotiation without factoring in emotions or irrational behavior. In reality, all negotiations involve emotional factors and illogical reactions. And in hostage scenarios, “splitting the difference” by accepting the release of half the hostages in exchange of partial fulfillment of demands is never a desired outcome. Hostage takers who feel heard are more likely to trust negotiators to be honest about what they want. Active listening involves mirroring the other person's speech, speaking in a way that sounds assertive but calming, and not saying anything at all for several seconds between utterances. This slows the conversation down and conveys the impression that the negotiator wishes to understand… PLEASE NOTE: This is key takeaways and analysis of the book and NOT the original book. Inside this Instaread Summary of Never Split the Difference by Chris Voss and Tahl Raz | Includes Analysis · Overview of the Book · Important People · Key Takeaways · Analysis of Key Takeaways About the Author With Instaread, you can get the key takeaways, summary and analysis of a book in 15 minutes. We read every chapter, identify the key takeaways and analyze them for your convenience. Visit our website at instaread.co.

Summary of Never Split The Difference

Summary of Never Split The Difference
Author: Go BOOKS
Publsiher: Unknown
Total Pages: 55
Release: 2020-02-04
ISBN 10:
ISBN 13: 9798609019264
Language: EN, FR, DE, ES & NL

Summary of Never Split The Difference Book Review:

Notice: This is a Summary & Analysis of Never Split The Difference: Negotiating As If Your Life Depended On It by Chris Voss and Tahl Raz Go BOOKS offers an in-depth look into some of the most popular and informative books of the last two decades. Whether you are using these books as a study guide, reference material, further connection to the original book or simply a way to retrieve the content and material faster... Our goal is to provide value to every reader. This summary book breaks down all the big ideas, key points and facts so the reader can quickly and easily understand the content. In this book you will find: Book Overview Background Information about the book Background information about the author Cover Questions Trivia Questions Discussion Questions Note to readers:This is an unofficial summary & analysis of Chris Voss and Tahl Raz's Book "Never Split The Difference: Negotiating As If Your Life Depended On It", designed to enrich your reading experience.

Ego Authority Failure

Ego  Authority  Failure
Author: Derek Gaunt
Publsiher: New Degree Press
Total Pages: 334
Release: 2019-02-22
ISBN 10: 9781641371827
ISBN 13: 164137182X
Language: EN, FR, DE, ES & NL

Ego Authority Failure Book Review:

A Gallup study found that 50% of resigning employees did so "to get away from their manager...." The ones who don't quit become disengaged; creating a negative work environment costing U.S. companies billions in lost productivity each year.Leaders in the 21st century need to understand that technical skills are not enough to be an effective manager. They need to able to demonstrate Tactical Empathy to create a more productive environment. This book introduces readers to the fundamentals of Hostage Negotiator-Leadership (HNL) which has, as its foundation, Tactical Empathy. Inside, you'll learn 12 simple-to-execute skills that, if applied immediately, will have you operating at a level higher than most.Ego, Authority, Failure was written for leaders who want actionable techniques to build trust-based influence in order to motivate and inspire. It is also shares cautionary tales for those in denial about the damage their ego and authority has on their organization.

To Sell Is Human

To Sell Is Human
Author: Daniel H. Pink
Publsiher: Penguin
Total Pages: 272
Release: 2012-12-31
ISBN 10: 1101597070
ISBN 13: 9781101597071
Language: EN, FR, DE, ES & NL

To Sell Is Human Book Review:

Look out for Daniel Pink’s new book, When: The Scientific Secrets of Perfect Timing #1 New York Times Business Bestseller #1 Wall Street Journal Business Bestseller #1 Washington Post bestseller From the bestselling author of Drive and A Whole New Mind, and teacher of the popular MasterClass on Sales and Persuasion, comes a surprising--and surprisingly useful--new book that explores the power of selling in our lives. According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by persuading someone else to make a purchase. But dig deeper and a startling truth emerges: Yes, one in nine Americans works in sales. But so do the other eight. Whether we’re employees pitching colleagues on a new idea, entrepreneurs enticing funders to invest, or parents and teachers cajoling children to study, we spend our days trying to move others. Like it or not, we’re all in sales now. To Sell Is Human offers a fresh look at the art and science of selling. As he did in Drive and A Whole New Mind, Daniel H. Pink draws on a rich trove of social science for his counterintuitive insights. He reveals the new ABCs of moving others (it's no longer "Always Be Closing"), explains why extraverts don't make the best salespeople, and shows how giving people an "off-ramp" for their actions can matter more than actually changing their minds. Along the way, Pink describes the six successors to the elevator pitch, the three rules for understanding another's perspective, the five frames that can make your message clearer and more persuasive, and much more. The result is a perceptive and practical book--one that will change how you see the world and transform what you do at work, at school, and at home.

The One Minute Millionaire

The One Minute Millionaire
Author: Mark Victor Hansen,Robert G. Allen
Publsiher: Currency
Total Pages: 432
Release: 2009-08-04
ISBN 10: 0307452654
ISBN 13: 9780307452658
Language: EN, FR, DE, ES & NL

The One Minute Millionaire Book Review:

Two mega-bestselling authors with decades of experience in teaching people how to achieve extraordinary wealth and success share their secrets. Mark Victor Hansen, cocreator of the phenomenal Chicken Soup for the Soul series, and Robert G. Allen, one of the world’s foremost financial experts, have helped thousands of people become millionaires. Now it’s your turn. Is it possible to make a million dollars in only one minute? The answer just might surprise you. The One Minute Millionaire is an entirely new approach, a life-changing “millionaire system” that will teach you how to: * Create wealth even when you have nothing to start with. * Overcome fears so you can take reasonable risks. * Use the power of leverage to build wealth rapidly. * Use “one minute” habits to build wealth over the long term. The One Minute Millionaire is a revolutionary approach to building wealth and a powerful program for self-discovery as well. Here are two books in one, fiction and nonfiction, designed to address two kinds of learning so that you can fully integrate these life-changing lessons. On the right-hand pages, you will find the fictional story of a woman who has to make a million dollars in ninety days or lose her two children forever. The left-hand pages give the practical, step-by-step nonfiction strategies and techniques that actually work in the real world. You’ll find more than one hundred nuts-and-bolts “Millionaire Minutes,” each one a concise and invaluable lesson with specific techniques for creating wealth. However, the lessons here are not just about becoming a millionaire—they are about becoming an enlightened millionaire and how to ethically make, keep, and share your wealth. Whether your goal is less than a million dollars or that amount many times over, there’s never been a better time to achieve abundance. Let The One Minute Millionaire show you the way.

The Rise of Superman

The Rise of Superman
Author: Steven Kotler
Publsiher: Houghton Mifflin Harcourt
Total Pages: 234
Release: 2014
ISBN 10: 1477800832
ISBN 13: 9781477800836
Language: EN, FR, DE, ES & NL

The Rise of Superman Book Review:

Using years of research and interviews with adventure sports athletes, the New York Times best-selling author of Abundance and A Small, Fury Prayer attempts to unlock the secrets to ultimate human performance and the state of consciousness called “flow." 25,000 first printing.

Summary of Never Split the Difference by Chris Voss Finish Entire Book in 15 Minutes

Summary of Never Split the Difference by Chris Voss   Finish Entire Book in 15 Minutes
Author: Speedyreads
Publsiher: Blurb
Total Pages: 132
Release: 2018-02-14
ISBN 10: 9781388884178
ISBN 13: 1388884178
Language: EN, FR, DE, ES & NL

Summary of Never Split the Difference by Chris Voss Finish Entire Book in 15 Minutes Book Review:

Wanna Read But Not Enough Time? Then, grab a SpeedyReads of Never Split the Difference by Chris Voss Now! Here's a sample of what you'll see in this book: Background Information About Never Split the Difference Never Split the Difference was published on May 17th, 2016 by Harper Business/Harper Collins Publishers. It was written by a former kidnapping negotiator and his co-author to bring better negotiation skills into the lives of regular people in the workplace, their personal businesses or even at home. Never Split the Difference has received praise from fellow authors, as well as business executives and retired FBI agents. The driving force behind the success of this book is the realization and integration of "emotional intelligence and empathy into the negotiation process." *this is an unofficial summary of Never Split the Difference meant to enhance your reading experience. It is not endorsed, affiliated by Never Split the Difference or Chris Voss. It is not the full book. Download And Start Reading Now - Even if it's 3 AM! Hurry, Limited Quantities Available! *Bonus Section Included* 100% Satisfaction Guaranteed or your money back!

Getting to Yes

Getting to Yes
Author: Roger Fisher,William Ury,Bruce Patton
Publsiher: Houghton Mifflin Harcourt
Total Pages: 200
Release: 1991
ISBN 10: 9780395631249
ISBN 13: 0395631246
Language: EN, FR, DE, ES & NL

Getting to Yes Book Review:

Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement

Behind the Brand

Behind the Brand
Author: Elliott Bryan
Publsiher: IdeaPress Publishing
Total Pages: 329
Release: 2019-06-19
ISBN 10: 9781940858784
ISBN 13: 194085878X
Language: EN, FR, DE, ES & NL

Behind the Brand Book Review:

This should be a bulleted list of key points about the book and about your background. You can also include any data points about the sales or marketing strategy (ie - full page ad in WIRED planned) and anything else that would be a likely sales point for the book that would be valuable to share.

Summary of Never Split the Difference By Chris Voss Free book by QuickRead com

Summary of  Never Split the Difference  By Chris Voss   Free book by QuickRead com
Author: QuickRead,Lea Schullery
Publsiher: QuickRead.com
Total Pages: 329
Release: 2021
ISBN 10:
ISBN 13:
Language: EN, FR, DE, ES & NL

Summary of Never Split the Difference By Chris Voss Free book by QuickRead com Book Review:

Want more free books like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. The how-to guide for learning the secrets of negotiation from the FBI’s lead negotiator, implement the techniques and learn how to always get what you want. After joining the FBI, Chris Voss suddenly found himself face-to-face with a variety of criminals, from bank robbers to terrorists, all making demands and threatening to take lives along the way. Reaching the peak of his profession, Chris became the FBI’s lead international kidnapping negotiator. Through Never Split the Difference, Chris takes you inside the world of high-stakes negotiations and lays out the techniques he and his colleagues used to get what they wanted and save the lives of hostages. Now, you can use Chris’s book as a guide to learn how to implement the key elements of negotiation and become more persuasive in your professional and personal life.

Summary Never Split the Difference

Summary   Never Split the Difference
Author: FastDigest-Summary
Publsiher: Createspace Independent Publishing Platform
Total Pages: 38
Release: 2018-03-09
ISBN 10: 9781986364362
ISBN 13: 1986364364
Language: EN, FR, DE, ES & NL

Summary Never Split the Difference Book Review:

A Complete Summary of Never Split the Difference: Negotiating As If Your Life Depended On It Never Split the Difference is a book written by Chris Voss and Tahl Raz. Voss works as a professor of negotiation at the University in Southern California Marshall School of Business and the Georgetown University McDonough School of Business, while Raz has already co-authored several books on leadership and business achievement together with Keith Ferrazzi and Gary Burnison. Raz also writes for many publications, including the Wall Street Journal and the New York Times. Never Split the Difference is a book about negotiations. Negotiations take place in many different fields of life, such as business, and in some critical situations, like hostage situations. The book is actually a guide on how to best behave when certain things happen, regardless of whether that includes the need for negotiation techniques in hostage situations or in business. Throughout the book, the authors describe what to do, what kind of questions to ask, and how to react in a situation that requires negotiation. These techniques include active listening, assertive speech, knowing how to remain calm despite the situation, and many more. Definitely a book that can teach its readers something new and useful, Never Split the Difference is a guide for both beginners and those who consider themselves to be experts at negotiation. It offers new perspectives that will help to improve anyone's negotiations skills. Here Is A Preview Of What You Will Get: - In Never Split the Difference, you will get a summarized version of the book. - In Never Split the Difference, you will find the book analyzed to further strengthen your knowledge. - In Never Split the Difference, you will get some fun multiple choice quizzes, along with answers to help you learn about the book. Get a copy, and learn everything about Never Split the Difference .

Start with No

Start with No
Author: Jim Camp
Publsiher: Currency
Total Pages: 288
Release: 2011-12-07
ISBN 10: 1400045290
ISBN 13: 9781400045297
Language: EN, FR, DE, ES & NL

Start with No Book Review:

Start with No offers a contrarian, counterintuitive system for negotiating any kind of deal in any kind of situation—the purchase of a new house, a multimillion-dollar business deal, or where to take the kids for dinner. Think a win-win solution is the best way to make the deal? Think again. For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal. Start with No introduces a system of decision-based negotiation that teaches you how to understand and control these emotions. It teaches you how to ignore the siren call of the final result, which you can’t really control, and how to focus instead on the activities and behavior that you can and must control in order to successfully negotiate with the pros. The best negotiators: * aren’t interested in “yes”—they prefer “no” * never, ever rush to close, but always let the other side feel comfortable and secure * are never needy; they take advantage of the other party’s neediness * create a “blank slate” to ensure they ask questions and listen to the answers, to make sure they have no assumptions and expectations * always have a mission and purpose that guides their decisions * don’t send so much as an e-mail without an agenda for what they want to accomplish * know the four “budgets” for themselves and for the other side: time, energy, money, and emotion * never waste time with people who don’t really make the decision Start with No is full of dozens of business as well as personal stories illustrating each point of the system. It will change your life as a negotiator. If you put to good use the principles and practices revealed here, you will become an immeasurably better negotiator.

Summary Of Never Split the Difference

Summary Of Never Split the Difference
Author: Scorpio Digital Press
Publsiher: Unknown
Total Pages: 70
Release: 2019-07-11
ISBN 10: 9781079979138
ISBN 13: 1079979131
Language: EN, FR, DE, ES & NL

Summary Of Never Split the Difference Book Review:

ARE YOU READY TO NEGOTIATE AS IF YOUR LIFE DEPENDED ON IT? Then you'll need the right set of skills! This detailed Summary of Never Split The Difference: Negotiating As If Your Life Depended On It by Chris Voss and Tahl Raz, proudly presented by Brief Books, allows for readers to understand and interpret the authors' work on a much more manageable scale. HERE - let me tell you a little about the book. Chris Voss is an FBI negotiator with over two decades of experience working in the field, and a long second career teaching at Georgetown University and USC. In his book, Never Split the Difference: Negotiating As If Your Life Depended On It, Voss brings the reader right into the exhilarating world of crisis negotiations, starting each chapter with a thrilling case where he or one of his colleagues had to negotiate to save someone's life. His captivating accounts include kidnappings, hostage situations, and humorously a trip to the car dealership to haggle for a new truck. Interspersed between the action, Voss delivers a lesson in each chapter explaining the principles and tactics he used to resolve each particular negotiation. Voss talks in detail about why active listening is so important during negotiations, the three voices we use most often, and creating the "THAT'S RIGHT!" moment. Are you ready to learn some of the most important negotiating tactics, like Why an individuals perspective is so important when making a deal. How to negotiate a better salary. How to use open-ended questions to your advantage. And so much more! known for leaving readers satisfied, and this Summary of Never Split The Difference Negotiating As If Your Life Depended On It by Chris Voss and Tahl Raz will be no different! BUY TODAY, and become the negotiator of your dreams! NOTE TO READERS: This is a summary and analysis companion book based on Never Split The Difference: Negotiating As If Your Life Depended On It by Chris Voss and Tahl Raz. This is in no way related to the original text, but a unique take on it from my own personal perspective. We strongly encourage you to pick up the original book as well.

The Communication Book 44 Ideas for Better Conversations Every Day

The Communication Book  44 Ideas for Better Conversations Every Day
Author: Mikael Krogerus,Roman Tschäppeler
Publsiher: W. W. Norton & Company
Total Pages: 208
Release: 2020-02-04
ISBN 10: 1324001992
ISBN 13: 9781324001997
Language: EN, FR, DE, ES & NL

The Communication Book 44 Ideas for Better Conversations Every Day Book Review:

Mikael Krogerus and Roman Tschäppeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations. Want better conversations? Ask open-ended questions that have no right or wrong answers—make your partner feel brilliant. Want better meetings? Ban smartphones, use a timer, and make everyone stand up. Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones. Whether you want to present ideas more clearly, improve your small talk, or master the art of introspection, The Communication Book delivers, fusing theoretical knowledge and practical advice in a small but mighty package. With sections on work, the self, relationships and language, this book is indispensable for anyone who wants to improve what they say, and how they say it.

Summary Analysis Never Split the Difference By Chris Voss and Tahl Raz Negotiating As If Your Life Depended On It

Summary   Analysis   Never Split the Difference By Chris Voss and Tahl Raz   Negotiating As If Your Life Depended On It
Author: Black Book
Publsiher: Lulu Press, Inc
Total Pages: 329
Release: 2018-12-07
ISBN 10: 0359276199
ISBN 13: 9780359276196
Language: EN, FR, DE, ES & NL

Summary Analysis Never Split the Difference By Chris Voss and Tahl Raz Negotiating As If Your Life Depended On It Book Review:

Chris Voss is a FBI negotiator with over two decades of experience working in the field, and a long second career teaching at Georgetown University and USC. In his book, Never Split the Difference: Negotiating As If Your Life Depended On It, Voss brings the reader right into the exhilarating world of crisis negotiations, starting each chapter with a thrilling case where he or one of his colleagues had to negotiate to save someone's life. His captivating accounts include kidnappings, hostage situations, and humorously a trip to the car dealership to haggle for a new truck.

Negotiation Genius

Negotiation Genius
Author: Deepak Malhotra,Max H. Bazerman
Publsiher: Bantam
Total Pages: 343
Release: 2008
ISBN 10: 0553384112
ISBN 13: 9780553384116
Language: EN, FR, DE, ES & NL

Negotiation Genius Book Review:

Presents a comprehensive guide to the essential skills, strategies, techniques, and creative mindset of successful negotiation, drawing on the latest behavioral research and real-life case studies to explain how to prepare for and execute negotiations, from identifying opportunities to overcoming resistance and defusing hardball tactics. Reprint. 30,000 first printing.