Delivering Happiness

Delivering Happiness
Author: Tony Hsieh
Publsiher: Grand Central Publishing
Total Pages: 272
Release: 2010-06-07
ISBN 10: 9780446576314
ISBN 13: 044657631X
Language: EN, FR, DE, ES & NL


Delivering Happiness Book Review:

#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. To learn more about the book, go to www.deliveringhappinessbook.com.

Delivering Happiness - A Round Table Comic

Delivering Happiness - A Round Table Comic
Author: Tony Hsieh,Rob Ten Pas
Publsiher: Writers of the Round Table
Total Pages: 80
Release: 2012-03
ISBN 10: 9781610660242
ISBN 13: 1610660242
Language: EN, FR, DE, ES & NL


Delivering Happiness - A Round Table Comic Book Review:

The CEO of the successful online shoe retailer Zappos explains, in graphic novel format, how he used the science of happiness to boost sales and deliver contentment to his employees, customers, investors, and vendors.

Passion & Purpose

Passion & Purpose
Author: John Coleman,Daniel Gulati,W. Oliver Segovia
Publsiher: Harvard Business Press
Total Pages: 296
Release: 2012
ISBN 10: 1422162664
ISBN 13: 9781422162668
Language: EN, FR, DE, ES & NL


Passion & Purpose Book Review:

Provides an overview of the big issues in the business world today, with firsthand accounts from young leaders tasked with tackling these issues head on.

Delivering Happiness

Delivering Happiness
Author: 3M Company
Publsiher:
Total Pages: 137
Release: 2014-07-02
ISBN 10: 9781609417673
ISBN 13: 1609417674
Language: EN, FR, DE, ES & NL


Delivering Happiness Book Review:

Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.To learn more about the book, go to www.deliveringhappinessbook.com.

Summary: Delivering Happiness

Summary: Delivering Happiness
Author: BusinessNews Publishing
Publsiher: Primento
Total Pages: 15
Release: 2014-10-14
ISBN 10: 251101758X
ISBN 13: 9782511017586
Language: EN, FR, DE, ES & NL


Summary: Delivering Happiness Book Review:

The must-read summary of Tony Hsieh's book: "Delivering Happiness: A Path to Profits, Passion and Purpose". This complete summary of the ideas from Tony Hsieh's book "Delivering Happiness: A Path to Profits, Passion and Purpose" shows how everyone has the potential to become a successful entrepreneur with dedication and hard work. In his book, Hsieh explains the best practices of his own company, Zappos, and how it is important to create a customer-focused company that also provides a happy working environment for employees. This book is a must-read for any budding entrepreneur who wants to learn from the best in the business and start building their fortune. Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Delivering Happiness" and find out how you can start focusing on other people's happiness to increase your own.

Summary of Tony Hsieh’s Delivering Happiness by Milkyway Media

Summary of Tony Hsieh’s Delivering Happiness by Milkyway Media
Author: Milkyway Media
Publsiher: Milkyway Media
Total Pages: 18
Release: 2018-08-31
ISBN 10:
ISBN 13:
Language: EN, FR, DE, ES & NL


Summary of Tony Hsieh’s Delivering Happiness by Milkyway Media Book Review:

Delivering Happiness (2013) by Zappos.com CEO Tony Hsieh is a business memoir that outlines the company’s customer service-focused model. In 2009, when Zappos announced that larger retailer Amazon would be acquiring the company, Hsieh recalled that his first attempted enterprise was a worm farm when he was nine years old. .. Purchase this in-depth summary to learn more.

Summary

Summary
Author: N.A
Publsiher:
Total Pages: 25
Release: 2011
ISBN 10:
ISBN 13: OCLC:1162118037
Language: EN, FR, DE, ES & NL


Summary Book Review:

The Power of WOW

The Power of WOW
Author: The Employees of Zappos.com
Publsiher: BenBella Books
Total Pages: 329
Release: 2019-10-22
ISBN 10: 1948836823
ISBN 13: 9781948836821
Language: EN, FR, DE, ES & NL


The Power of WOW Book Review:

Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That’s the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh’s Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

Emotional Equations

Emotional Equations
Author: Chip Conley
Publsiher: Simon and Schuster
Total Pages: 288
Release: 2012-01-10
ISBN 10: 145160727X
ISBN 13: 9781451607277
Language: EN, FR, DE, ES & NL


Emotional Equations Book Review:

“An invaluable operating manual,” says Tony Hsieh, Zappos CEO and author of Delivering Happiness. Using brilliantly simple logic that illuminates the universal truths in common emotional challenges, popular motivational speaker and bestselling author Chip Conley has written “a fresh, original guide to an authentic and fulfilling life.”* With a foreword by Tony Hsieh, CEO of Zappos and author of Delivering Happiness When Chip Conley, dynamic author of the bestselling Peak, suffered a series of devastating personal and professional setbacks, he began using what he came to call “Emotional Equations” (such as Joy = Love - Fear) to help him focus on the variables in life that he could handle, rather than dwelling on the parts he couldn’t, such as the bad economy, death, and taxes. Using brilliantly simple logic that illuminates the universal truths in common emotional challenges, Emotional Equations offers a way to identify the elements in our lives that we can change, those we can’t, and how to better understand our emotions so they can help us . . . rather than hurt us. Equations like “Despair = Suffering - Meaning” and “Happiness = Wanting What You Have ÷ Having What You Want” have been reviewed for mathematical and psychological accuracy by experts. Now Conley tells his own comeback story and those of other resilient people and inspiring role models who have worked through emotional equations in their own lives. Emotional Equations arms you with practical strategies for turbulent times.

The Triangle of Truth

The Triangle of Truth
Author: Lisa Earle McLeod
Publsiher: Penguin
Total Pages: 240
Release: 2010-01-05
ISBN 10: 1101171472
ISBN 13: 9781101171479
Language: EN, FR, DE, ES & NL


The Triangle of Truth Book Review:

"A must-read for anyone who wants to be more successful." -Keith Ferrazzi, author of #1 New York Times bestseller Who's Got Your Back This engaging and eye-opening book presents a bold model for rising above either/or thinking, recasting the debate on everything from sex and politics to business and religion. With refreshing wit and honesty, business consultant and columnist Lisa McLeod reveals why most of what we've been told about conflict resolution and compromise is wrong-and why the answers to even the most complex problems are closer at hand than we might think. A rare combination of personal insight, business wisdom, and humor, The Triangle of Truth is a just-in-time read for anyone who is tired of the arguments, angst, and stalemates and is ready for real solutions to our problems, large and small.

The Art of Being Unreasonable

The Art of Being Unreasonable
Author: Eli Broad
Publsiher: John Wiley & Sons
Total Pages: 208
Release: 2012-04-19
ISBN 10: 1118239970
ISBN 13: 9781118239971
Language: EN, FR, DE, ES & NL


The Art of Being Unreasonable Book Review:

Unorthodox success principles from a billionaire entrepreneur and philanthropist Eli Broad's embrace of "unreasonable thinking" has helped him build two Fortune 500 companies, amass personal billions, and use his wealth to create a new approach to philanthropy. He has helped to fund scientific research institutes, K-12 education reform, and some of the world's greatest contemporary art museums. By contrast, "reasonable" people come up with all the reasons something new and different can't be done, because, after all, no one else has done it that way. This book shares the "unreasonable" principles—from negotiating to risk-taking, from investing to hiring—that have made Eli Broad such a success. Broad helped to create the Frank Gehry-designed Walt Disney Concert Hall, the Museum of Contemporary Art, the Broad Contemporary Art Museum at the Los Angeles County Museum of Art, and The Broad, a new museum being built in downtown Los Angeles His investing approach to philanthropy has led to the creation of scientific and medical research centers in the fields of genomic medicine and stem cell research At his alma mater, Michigan State University, he endowed a full-time M.B.A. program, and he and his wife have funded a new contemporary art museum on campus to serve the broader region Eli Broad is the founder of two Fortune 500 companies: KB Home and SunAmerica If you're stuck doing what reasonable people do—and not getting anywhere—let Eli Broad show you how to be unreasonable, and see how far your next endeavor can go.

A Joosr Guide to Delivering Happiness by Tony Hsieh

A Joosr Guide to Delivering Happiness by Tony Hsieh
Author: N.A
Publsiher:
Total Pages: 17
Release: 2016
ISBN 10: 9781785672712
ISBN 13: 1785672711
Language: EN, FR, DE, ES & NL


A Joosr Guide to Delivering Happiness by Tony Hsieh Book Review:

In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com. What does it mean to deliver happiness, and how did the CEO of Zappos use this technique to help create one of the most successful companies in the world? Discover how happiness will help you find success, and learn how to spread this feeling to the world around you. Delivering Happiness is a guide to defining happiness, identifying the ways in which you can promote it in yourself and in others. Tony Hsieh, CEO of Zappos, has spent years developing techniques for enhancing business strategy through happiness. Use these same techniques in your own life, and you will begin to understand exactly why he is so successful. You will learn: Why personal happiness is essential for the happiness of those around you; How to create long-lasting happiness; What company culture is and how it will promote happiness in your employees.

The Lombardi Rules

The Lombardi Rules
Author: Vince Lombardi
Publsiher: McGraw Hill Professional
Total Pages: 64
Release: 2002-12-17
ISBN 10: 9780071431545
ISBN 13: 0071431543
Language: EN, FR, DE, ES & NL


The Lombardi Rules Book Review:

The Lombardi Rules Vince Lombardi--loved by some, feared by others, but respected by all--was first and foremost a winner. The greatest sports coach of his time, perhaps of all time, Lombardi was also a thoughtful man with uncommon passion, a motivator with uncompromising values, and a leader with unprecedented wisdom and authority. More than three decades since Lombardi's untimely passing, his words continue to resonate. In The Lombardi Rules, Vince Lombardi Jr. examines many of his father's most celebrated quotes to reveal the bedrock principles behind his legendary success. This concise yet comprehensive book is packed with proven insights and techniques that are especially valuable in today's hard-fought business arena, including: Ask yourself tough questions Play to your strengths Work harder than anybody Be prepared to sacrifice Be mentally tough Know your stuff Demand autonomy Act, don't react Keep it simple Focus on fundamentals Chase perfection Run to win Vince Lombardi's uncanny ability to motivate others, along with his insatiable drive for victory, made him the standard against which leaders in very field are measured. The Lombardi Rules provides an insider's look at Lombardi's extraordinary methods, and shows you how to adapt and adopt those methods for leadership success in your own career.

Jim's Book

Jim's Book
Author: Catherine Moolenschot
Publsiher: Wiley
Total Pages: 220
Release: 2019-04-01
ISBN 10: 0730368157
ISBN 13: 9780730368151
Language: EN, FR, DE, ES & NL


Jim's Book Book Review:

Meet the man and uncover the story behind one of Australia’s most recognised brands We all know Jim’s. Maybe you just passed a Jim’s Mowing trailer on the road; or maybe there’s a Jim’s Cleaning van parked across the street each Tuesday morning; or maybe your best mate is laughing all the way to the bank after quitting the city and starting his new Jim’s Fencing franchise, but do you know the real story behind the Jim’s Group and its founder, Jim Penman? Brutally efficient, socially awkward, and a tireless perfectionist, Jim is as complex and fascinating as the Jim’s Group. This book is a warts-and-all look at his colourful life that delves deep into how he ignored conventional thinking to turn a few mowing rounds into a corporate juggernaut built on always putting the customer first. Jim’s unique approach revolutionised Australia’s business landscape, providing thousands of people the opportunity to create and grow their own businesses. Most Australians know very little about the man who created one of the nation’s most famous companies. For all of his success, Jim is remarkably unassuming and approachable. In this authorised biography, author Catherine Moolenschot sat down with Jim and over one hundred people who know him — from franchisees and franchisors, to family, friends, and adversaries — to get up close and personal with the surprising story of one of Australia’s biggest brands and the man who made it all happen. Jim’s Book tells the fascinating story of the man and the business that bears his name. Equal parts biography, history and philosophy, this book takes readers on a journey through one man’s remarkable life.

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Author: Joseph Michelli
Publsiher: McGraw Hill Professional
Total Pages: 256
Release: 2011-10-07
ISBN 10: 0071752471
ISBN 13: 9780071752473
Language: EN, FR, DE, ES & NL


The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Book Review:

Make every day a WOW day for your customers, your staff—and your bottom line! “In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic.” —Eric Ryan, method cofounder and person against dirty “If you’re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you’ve hit the mother lode.” —Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions “This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don’t just read it; use it.” —Tony Hawk, professional skateboarder and author of HAWK —Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO “Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success.” —Mark Sanborn, President, Sanborn & Associates, Inc., and author of The Fred Factor and You Don’t Need a Title to Be a Leader “Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable.” —Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it—and how you can do it in your industry. The Zappos Experience takes you through—and beyond—the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the “big picture” leadership methods that have earned the company $1 billion in annual gross sales during the last ten years—with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit—create bedrock company values Make it Effortlessly Swift—deliver a customer experience with ease Step into the Personal—connect with customers authentically S T R E T C H—grow people and products Play to Win—play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

The Five Temptations of a CEO

The Five Temptations of a CEO
Author: Patrick Lencioni
Publsiher: ReadHowYouWant.com
Total Pages: 136
Release: 2011-02-18
ISBN 10: 1458731553
ISBN 13: 9781458731555
Language: EN, FR, DE, ES & NL


The Five Temptations of a CEO Book Review:

A commemorative edition of the landmark book from Patrick Lencioni When it was published ten years ago, The Five Temptations of a CEO was like no other business book that came before. Highly sought-after management consultant Patrick Lencioni deftly told the tale of a young CEO who, facing his first annual board review, knows he is failing, but doesn't know why. Refreshingly original and utterly compelling, this razor-sharp novelette plus self-assessment (written to be read in one sitting) serves as a timeless and potent reminder that success as a leader can come down to practicing a few simple behaviors behaviors that are painfully difficult for each of us to master. Any executive can learn how to recognize the mistakes that leaders can make and how to avoid them. The lessons of The Five Temptations of a CEO, are as relevant today as ever, and this special anniversary edition celebrates ten years of inspiration and enlightenment with a brand new introduction and reflections from Lencioni on the new challenges in business and leadership that have occurred in the past ten years.

Drive

Drive
Author: Daniel H. Pink
Publsiher: Penguin
Total Pages: 272
Release: 2011-04-05
ISBN 10: 9781101524381
ISBN 13: 1101524383
Language: EN, FR, DE, ES & NL


Drive Book Review:

The New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That's a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live.

The Kingdom of Happiness

The Kingdom of Happiness
Author: Aimee Groth
Publsiher: Simon and Schuster
Total Pages: 336
Release: 2017-02-21
ISBN 10: 1501129929
ISBN 13: 9781501129926
Language: EN, FR, DE, ES & NL


The Kingdom of Happiness Book Review:

Fearless gonzo journalism—an insider’s look at the enigmatic and successful CEO of Zappos, Tony Hsieh, and his quest to create his own version of utopia in the center of Las Vegas. In 2010 Tony Hsieh was introduced to many as a visionary modern business leader. Under Hsieh’s leadership, Zappos became the world’s largest online shoe company by championing satisfied customers and a valued workforce. After his company was purchased by Amazon, even as he continued as its CEO, Hsieh engaged his energies and considerable fortune toward a much larger goal: building a new and more socially conscious Silicon Valley in the heart of downtown Las Vegas, all within his five-year plan. Hsieh challenged business and technology journalist Aimee Groth to uproot her life and participate in his social engineering experiment. Beginning with couch surfing, moving to a Downtown Project crash pad, and then living in Zappos corporate housing above the Gold Spike bar, Groth had a front-row view of Hsieh’s efforts to build his ideal society. With interviews from insiders on all ends of the Zappos spectrum—like the “broken dolls” who gravitate toward Hsieh’s almost cultlike personality and make up some of his inner circle, to the Zapponians who live and work on campus, to players in the top echelon of Silicon Valley—Groth offers a unique view of a world few people know much about, and sheds a new light on this complex, eccentric man. The Kingdom of Happiness is the story of one man’s quest to create his own nirvana in the desert based on his exacting design and experimentation with lessons he’s gleaned not only from the incredible success of Zappos, but also from rave culture and Burning Man. Is it the business model of the future or a cautionary tale of hubris?

Without Their Permission

Without Their Permission
Author: Alexis Ohanian
Publsiher: Business Plus
Total Pages: 256
Release: 2013-10-01
ISBN 10: 1455520039
ISBN 13: 9781455520039
Language: EN, FR, DE, ES & NL


Without Their Permission Book Review:

A WALL STREET JOURNAL BESTSELLER As Alexis Ohanian learned when he helped to co-found the immensely popular reddit.com, the internet is the most powerful and democratic tool for disseminating information in human history. And when that power is harnessed to create new communities, technologies, businesses or charities, the results can be absolutely stunning. In this book, Alexis will share his ideas, tips and even his own doodles about harnessing the power of the web for good, and along the way, he will share his philosophy with young entrepreneurs all over the globe. At 29, Ohanian has come to personify the dorm-room tech entrepreneur, changing the world without asking permission. Within a couple of years of graduating from the University of Virginia, Ohanian did just that, selling reddit for millions of dollars. He's gone on to start many other companies, like hipmunk and breadpig, all while representing Y Combinator and investing in over sixty other tech startups. WITHOUT THEIR PERMISSION is his personal guidebook as to how other aspiring entrepreneurs can follow in his footsteps.

The Customer Rules

The Customer Rules
Author: Lee Cockerell
Publsiher: Currency
Total Pages: 208
Release: 2013-03-05
ISBN 10: 0770435610
ISBN 13: 9780770435615
Language: EN, FR, DE, ES & NL


The Customer Rules Book Review:

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.